Terms of Service

Last updated: 28 August 2026

1. About Us

PurelyCleaningServices ("we", "us", "our") provides residential home cleaning services across Dubai, United Arab Emirates. By booking a service with us, you ("client", "you") agree to these Terms of Service.

2. Booking & Communication

• All bookings are made via WhatsApp. No personal data is collected or stored through this website itself.
• A quote will be confirmed with you before any booking is finalized.
• By sending us your details via WhatsApp, you consent to us using that information solely to arrange and deliver your cleaning service.

3. Pricing & Payment

• All pricing is confirmed with you directly before your clean is booked.
• We accept cash, card, and payment via secure payment link.
• Recurring plan discounts (weekly, fortnightly, twice-weekly, monthly) are as advertised at the time of booking and may change with notice for future bookings.

4. Cancellations & Rescheduling

• Cancellations or rescheduling requests made more than 24 hours before your scheduled clean are free of charge.
• Cancellations made within 24 hours of the scheduled time may be charged at 50% of the booking cost, at our discretion.
• We reserve the right to reschedule a booking in cases of staff illness, emergency, or circumstances beyond our control, and will notify you as early as possible.

5. Access to Your Home

• You are responsible for providing safe and reasonable access to your property at the agreed time.
• If our team cannot access the property at the scheduled time through no fault of our own, this may be treated as a late cancellation.
• Please inform us in advance of any fragile items, pets, alarm systems, or specific access instructions.

6. Our Standards

• All cleaning staff are background-checked and trained before being assigned to any booking.
• We use eco-friendly, non-toxic cleaning products as standard on every clean, at no extra charge.
• For recurring plans, we aim to assign the same cleaner to your bookings wherever possible.

7. Damage & Liability

• We take reasonable care with your property at all times.
• In the unlikely event of accidental damage caused by our team during a clean, please report it to us within 24 hours with photos, and we will work with you in good faith to resolve it fairly.
• We are not liable for pre-existing damage, normal wear and tear, or damage to items not disclosed to us as fragile or requiring special care.
• If you are not satisfied with the quality of a clean, please contact us within 24 hours so we can address it, including offering a re-clean at no additional cost where appropriate.

8. Client Conduct

• We ask that clients and any members of their household treat our staff with respect.
• We reserve the right to decline or discontinue service to any client or property where our staff's safety or wellbeing is at risk.

9. Changes to These Terms

We may update these Terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

10. Governing Law

These Terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai.

11. Contact

For any questions about these Terms, please reach out to us via WhatsApp at +971 58 582 0766.

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